Communication
Fulfilment communication that keeps you in control
Real-time updates. Proactive support. Transparent workflows.
At Farfill, communication is a core part of your fulfilment experience. Whether you’re scaling D2C, coordinating B2B deliveries or shipping globally, we keep you updated, informed and in control.
- Shared Slack channels
- Email ticketing
- Real-time exception alerts
At a glance
- Channels
- Shared Slack channels and email ticketing
- Alerts
- Farfill Bot flags shipment exceptions, delays and issues in real time
- Response
- Typically within minutes on Slack and within a few hours by email
- Slack required?
- No. Email ticketing is available if it suits your team better
Why communication comes first
Fulfilment moves fast, so communication needs to be faster
From resolving issues before they escalate to keeping your team in the loop as orders go out, our communication-first approach makes sure nothing gets lost in translation, across teams, time zones or systems.
Real-time updates
Get notifications as orders are processed, shipped and delivered.
Issue resolution
Problems flagged and fixed before they affect your customers.
Support across time zones
Support when you need it, wherever your team is based.
Proactive alerts
We spot potential issues and address them before they become problems.
Our tools
How we stay connected
Slack
Shared channels with clients for real-time updates and collaboration.
Email ticketing
For more structured or detailed requests, our ticketing system makes sure nothing gets missed.
Farfill Bot
Our in-house notification system alerts you to shipment exceptions, delays and issues in real time.
Slack
Slack: the backbone of how we communicate
We’ve used Slack to support clients since day one. With shared channels, you can chat directly with your Farfill fulfilment team in real time, whether it’s a last-minute label update, a stock query or help navigating a delivery window.
Our clients often say it feels like having their own ops team on standby.
- Quick response timesTypically within minutes, not hours.
- Direct accessTo your fulfilment team, not a generic support inbox.
- Shared historyAll conversations in one place for easy reference.
📦 Your Brand UK Weekly Performance Report
🗓️ 5 Oct 2026 – 11 Oct 2026
📊 Week at a glance
- Total orders
- 1,084
- Delivered
- 862 (79.5%)
- D2C units
- 3,210
- B2B units
- 1,402
- Avg D2C processing
- 11.6 hrs
- Exceptions
- 1
- Shipment value
- £96,240.00
- Top courier
- Royal Mail Tracked 48
🎯 Operations & SLA
Received: 1,198 · Dispatched: 1,084 · Failed deliveries: 9
Same-day SLA (D2C, ≤1 working day): 100% · Avg time to despatch: 0.31 working days
📮 D2C daily despatch
Great week. Retail launch order just landed, can the gift sets go out Thursday?
Yes. Kits are being built today and cartons labelled to the retailer’s spec. Collection booked for Wednesday.
Proactive support
Proactive support, not just reactive replies
We don’t wait for problems to come to us. Our team and systems flag issues as they happen, and often resolve them before you ask. Whether it’s a missed scan, a failed delivery or an address mismatch, we’ll alert you, suggest a fix and keep things moving.
- Automated alertsOur systems monitor every order and flag exceptions automatically.
- Human oversightReal people review issues and take action before they escalate.
- Instant notificationsGet alerts by Slack or email as soon as something needs attention.
- Resolution trackingFollow the status of any issue from identification to resolution.
“From when we started, doing hundreds of orders a month, to now doing 10,000+ per month, the attention to detail and communication has been a crucial component in scaling Humantra. Aamir and the team are well versed in agility and their growth mindset makes them trusted partners. We simply couldn’t do what we do without them.”
Questions
Frequently asked questions
Do I need to use Slack to work with Farfill?
No. Slack is our preferred channel for real-time communication, but we also support email ticketing if that works better for your team.
How quickly does Farfill respond?
Typically within minutes on Slack, and within a few hours by email.
Can Farfill notify us if something goes wrong with a shipment?
Yes. Our internal alert systems, such as Farfill Bot, flag issues and send real-time updates to your Slack or email.
Get pricing
Ready for fulfilment that communicates?
Let’s talk about how our communication-first approach can help your brand deliver a better customer experience.